1. Shanghai MedTrip is a medical travel facilitator

Shanghai MedTrip is a medical travel coordination and logistics service focused on selected outpatient GI-related cases. We help people understand whether a Shanghai-based coordination pathway may be worth considering, and where appropriate, we help organize practical next steps around that pathway.

By using this website, contacting us, or requesting a case review, you acknowledge that Shanghai MedTrip is:

2. What we do not provide

Our service has clear boundaries. We do not hold ourselves out as providing clinical care.

• We do not diagnose medical conditions.
• We do not prescribe medications.
• We do not provide emergency care.
• We do not replace your local doctor, GI specialist, urgent care clinic, or emergency department.
• We do not guarantee that a hospital or physician will accept, evaluate, or treat a particular case.

3. Case review comes before any paid service

The first step in our process is a case review. This review exists so we can decide whether your situation appears reasonably compatible with the kind of outpatient coordination pathway we handle.

• Case review may include symptom details, past records, test history, and basic travel timing considerations.
• We may ask for more information before giving an honest fit response.
• We may also tell you that your case is not a fit for this pathway.

A case review does not mean you have been accepted for treatment, given a medical opinion, or promised a hospital date.

4. Paid coordination begins only after fit review

Shanghai MedTrip does not treat an initial inquiry as a paid booking. Paid coordination begins only after:

• you submit a case for review;
• the case is reviewed and appears potentially appropriate for our coordination pathway;
• we communicate that the case may proceed to coordination; and
• you are offered and accept a paid coordination structure.

Until that point, submitting a form, sending records, or exchanging messages does not by itself create a paid service agreement.

5. No guarantee of appointment, scheduling, or timing

We do not guarantee that any specific appointment, hospital date, physician, test, or timing window will be available. Scheduling depends on factors outside our control, including:

• hospital scheduling and operational capacity;
• whether your case appears suitable for the intended outpatient pathway;
• the records and information available at the time of review;
• holiday periods, operational changes, and physician availability.

Even after coordination begins, dates and plans may change.

6. No guarantee of insurance reimbursement

Shanghai MedTrip is not an insurance company and does not control reimbursement decisions made by any health plan, employer plan, travel insurer, or third-party administrator.

• We do not guarantee reimbursement.
• We do not guarantee that submitted receipts, records, or invoices will be accepted by any insurer.
• Any statement about possible reimbursement should be understood as informational only, not as a promise.

It is your responsibility to check your own policy terms, exclusions, claim requirements, and documentation standards.

7. No guarantee of medical outcome, diagnosis, or treatment result

Medical travel can involve uncertainty. We do not guarantee that travel will produce a diagnosis, a same-day answer, a preferred treatment plan, symptom improvement, or any particular medical result.

• We do not guarantee diagnostic certainty.
• We do not guarantee clinical improvement.
• We do not guarantee treatment success.
• We do not guarantee that travel will prove more useful than local care in every case.

8. Your responsibilities as the user

By using this website or engaging with our case review process, you agree that you are responsible for several important things on your side.

You also agree not to rely on Shanghai MedTrip as a substitute for emergency evaluation, inpatient planning, or urgent medical decision-making.

9. Travel, entry, and operational limits

Cross-border travel involves factors outside our control. Even if a case appears appropriate for coordination, we do not control:

• border inspection outcomes or entry decisions;
• visa issuance, transit eligibility, or airline boarding decisions;
• flight delays, cancellations, missed connections, or route disruptions;
• hospital operational changes, holiday schedules, or temporary department adjustments.

You acknowledge that travel plans may need to change because of these external factors.

10. Liability limitation

To the maximum extent permitted by applicable law, Shanghai MedTrip is not responsible for medical outcomes or for losses caused by events outside the scope of a coordination service.

• We are not liable for the medical judgment, acts, omissions, or treatment decisions of hospitals, doctors, or other clinicians.
• We are not liable for border-entry refusals, visa problems, airline disruptions, or third-party scheduling changes.
• We are not liable for temporary hospital rescheduling, physician unavailability, or changed hospital workflow.
• We are not liable for a user’s decision to travel when local medical circumstances suggest that travel may be inappropriate.

Our role is limited to coordination and logistics support within the boundaries described on this site and in any written package description.

11. Contact us about these terms

If you have questions about whether a situation fits our service scope, or whether a specific step is part of coordination or part of medical care, contact us before proceeding.