Questions? We've Got Answers.

Hospital fees are paid directly by you at Renji Hospital's International Division. For SIBO patients: specialist consultation ~$111, breath test ~$222, and medications ~$222 — totaling about $460–$910. For IBD patients: fees vary based on required tests (colonoscopy, blood panels, biologics) — typically $800–$1,500. The hospital accepts Visa, Mastercard, Alipay, and WeChat Pay. We'll help you get itemized English receipts for insurance reimbursement.

Many U.S. insurance plans offer out-of-network or international coverage. We provide standardized English medical reports, itemized invoices with procedure codes, and complete medical records — everything needed for a reimbursement claim. We recommend checking with your plan before traveling.

You'll have a dedicated bilingual medical companion with you at all times during your hospital visit. They handle registration, translate all medical conversations in real-time, and ensure you understand your diagnosis and treatment plan. Your tour guide also speaks fluent English for all sightseeing days.

Your care doesn't end at the airport. We provide 3 follow-up check-ins at Day 7, Day 30, and Day 90 after your treatment — via video call or messaging. We'll track your symptoms, medication tolerance, and recovery progress. If you need a follow-up consultation, we can arrange a remote visit with your Shanghai doctor.

Yes. Renji Hospital's gastroenterology department is China's #1-ranked GI center and a national leader in IBD research and treatment. They offer comprehensive IBD workups including colonoscopy, biomarker panels, and histopathology — plus access to the latest biologics and advanced therapies at a fraction of U.S. pricing. During your 7-day trip, you can complete initial diagnosis, receive a treatment plan, and begin therapy if appropriate. Hospital costs for IBD workups vary depending on the tests required.

No. Many patients come with undiagnosed GI symptoms. During the initial inquiry, we'll review your symptoms and medical history, then work with Renji's specialists to recommend the right diagnostic path — whether that's SIBO testing, IBD evaluation, or both. The hospital can adjust the workup on the day of your visit based on clinical findings.

The Refund & Reschedule Policy applies to paid coordination only — not the free case review. In short: a trip is not fully “locked” on payment alone; it locks after fit confirmation, payment, active scheduling, and a written date/window confirmation (often ~3 business days after payment). The first USD 750 of coordination fees is a non-refundable retainer once paid work begins. Hospital fees you pay at Renji are separate unless we collected them for you in writing. If the hospital changes your date, we usually reschedule rather than restart the package.

Once paid coordination starts, the first USD 750 is treated as a non-refundable coordination retainer. It covers the transition from free review into active scheduling, document handling, admin setup, and itinerary preparation — it is not a hospital deposit or treatment payment. Amounts above the retainer may still be refundable if you cancel before the itinerary is confirmed in writing; see the full policy.

We usually treat hospital-side timing changes as a reschedule problem: we work to secure a new workable date and carry your coordination case forward. We do not charge a new full package fee solely because the hospital moved the slot. If the new timing does not work for you and the case is abandoned, refund treatment depends on how much coordination work was already completed — details in the Refund & Reschedule Policy.